Your Dynatest Support Team

Let us help you! If you have a technical or operational questions or issues with your Dynatest equipment, contact us today. Our support team has years of technical experience with our equipment, software and systems and are here to help!

Got any technical questions or challenges?

As part of our continued commitment to Dynatest customers, our dedicated support team is prepared to help with equipment troubleshooting and fault identification, software queries, reporting challenges, and guidance on maximizing your Dynatest system.

If your issue falls outside the warranty coverage and requires more detailed assistance, we will inform you if support hours are necessary.

At Dynatest we always strive to resolve issues promptly. However, there are instances where additional hours or team resources may be necessary to successfully address the task.

We reserve the right to invoice for the time spent investigating and resolving the issue. A minimum charge of one support hour applies.

Contact Support

HQ – Ballerup, DK 
Phone +45 70 25 33 55
Monday – Friday
8:00am – 03:00pm (CEST)

Technical support
E-mail: support@dynatest.com

Spareparts orders and offers
E-mail: spareparts@dynatest.com

Software or license renewal
E-mail: software@dynatest.com

US – Office Gainesville, FL. USA
Technical support +1 352 213 4497
Monday – Friday
08:00am – 5:00pm (EST)

Technical support
E-mail: support@dynatest.com

Spareparts orders and offers
E-mail: spareparts@dynatest.com

Software or license renewal
E-mail: software@dynatest.com

Support Hours!

Support hours have been created to help solve daily challenges and to help you.

Important!
Please be aware that if technical issues is not covered under warranty, support may be subject to a servicefee.
We reserve the right to invoice for the time spent investigating and resolving the issue. A minimum charge of one hour applies.

Hourly rate ex. vat.:

  • Technician $160,00 / €150,00
  • Engineer Pavement / Software $210,00 / €200,00
  • HVS Technician $250,00

Our goal is to provide you with the best possible support and ensure your equipment operates optimal and smoothly.

If you have any questions about our support services or applicable fees, please do not hesitate to reach out—we are happy to assist you.

Enabling a world that works!

Our passion is developing the world's best pavement testing equipment for engineers all over the world this is who, we are.

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