Frequently Asked Questions About Working with Dynatest

Whether you are considering purchasing equipment, requesting a quotation, planning a project, or already using Dynatest solutions, this page answers the most common questions about working with Dynatest.

Why customers choose Dynatest

  • 50 years of pavement testing expertise
  • End-to-end solutions including equipment, software and training
  • Global support through Dynatest and authorised partners
  • Long-term commitment to customer success

Looking for technical product FAQs?

Technical FAQs, specifications and application-specific information can be found on our Equipment and Software pages. You can also explore our Articles, Know-How resources and Tutorials for technical guidance and best practices.

 

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Not sure which solution fits your needs?

Whether you are evaluating new equipment, replacing an existing system, or planning a pavement management program, our specialists can help identify the right approach for your application.

 

Dynatest has been helping road authorities, airports, consultants and contractors assess pavement conditions since 1976. Our solutions combine pavement testing equipment, software, training and technical support to help customers make better maintenance and rehabilitation decisions.
Our team can help identify the best solution based on your testing objectives, project requirements, standards, and budget. If you are unsure where to start, contact us and we will guide you to the relevant specialist.
Yes. Many customers contact us before preparing specifications or budgets. We can help identify suitable equipment, software, and testing approaches for your application.
Depending on your location, you may work directly with Dynatest or with an authorised Dynatest partner. Our team will ensure you are connected with the appropriate contact.

 

Quotations & Purchasing

You can submit an enquiry via our contact form or contact your local Dynatest representative directly.
Useful information includes:
  • Type of testing required.
  • Country and project location.
  • Applicable standards.
  • Desired delivery timeframe.
  • Equipment or software of interest.
The validity period is specified in each quotation. Our quotations are issued with a clearly defined validity period.
Please contact Dynatest to discuss your specific requirements. Available options depend on the software and application.
After your purchase, Dynatest supports the implementation process through activities such as equipment setup, training and technical onboarding. Depending on the solution, customers may also receive software, documentation and access to ongoing technical support.

 

Delivery, Installation & Training

Training is available for operators and technical personnel. Training options may vary depending on the solution purchased.
Training can be delivered online or at the customer site and may also be available through other training formats depending on the solution.
Dynatest provides training intended to help users operate and maintain equipment correctly. Training options vary by product and project scope.
Yes. Dynatest can support installation, configuration, onboarding and training activities depending on project requirements.

 

Existing Customers

Contact the Dynatest support team or your local representative for assistance.
Available updates and upgrade paths depend on the software platform and support agreement.
Dynatest provides support for calibration, maintenance and system performance throughout the equipment lifecycle. Our technical teams and authorised partners work together to help customers keep their systems operating reliably and accurately. Please contact Dynatest for details regarding your specific system.
Spare parts can be ordered through Dynatest or your local authorised partner.
In many cases, yes. Dynatest has supplied pavement testing solutions for decades and understands that many customers operate equipment over long periods of time. If you have an older Dynatest system, please contact us to discuss available support, maintenance, upgrade or replacement options.

 

Partners & Global Locations

Yes. Dynatest supports customers globally through a combination of direct sales and partner relationships.
Dynatest works closely with authorised partners around the world to provide local presence while maintaining access to Dynatest's technical expertise, engineering knowledge and product specialists. Customers benefit from local support combined with direct access to the manufacturer behind the technology.
Go to our partner page and find your local Dynatest distributor.
Yes. Dynatest supports all Dynatest equipment, regardless of whether it was purchased directly from Dynatest or through an authorised Dynatest partner. Depending on your location, support may be provided directly by Dynatest, through your local partner, or in cooperation between both organisations.

Not ready to get started?

Our team and global partner network support customers throughout the entire lifecycle, from solution selection and implementation to training, software, service and technical support.

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